Frequently Asked Questions

Buyer's Guide
How do I buy/redeem a gift certificate?

We currently have both on-line gift certificates and in-store gift cards. They are not interchangeable. To purchase an on-line gift certificate for someone to use on our website, click here. If you wish to purchase an in-store gift card to be mailed to someone to be used at The Tea Shoppe in Morgantown, WV, click here. If you are the recipient of a on-line gift certificate you can redeem it at check out.

How do I use a coupon or gift certificate?

To use a coupon or gift certificate, click the link “Click here to enter your code” at the top of the Checkout page and enter your code.

How do I find my product?

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

Navigating the website can be accomplished by using the menu at the top, the links in the sidebar of product pages, or by using the SEARCH box.

Guarantees
Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

My Account

How do I create an account?

You can create an account when you checkout on your first purchase.

  1. After entering your billing information, click the “Create Account” checkbox
  2. Enter a password to create your account.

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the “My Account ” link in the navigation menu of our site to edit your account information. You will be prompted to enter your email address and password if you are not logged in.

I forgot my password.

You can have a password reset email sent to the address linked in the account if you have lost your password.

  1. Click the “My Account” link in the navigation menu to go to the Login page
  2. Click the “Lost Your Password?” link for further instructions.

When will my order ship?

To access the current state of your orders:

  1. Click the “My Account” link in the navigation menu
  2. Click the “Orders” link in the left hand menu
  3. Click “View Invoice” to access details on the order in question
Order Status
Products ship Monday thru Friday excluding holidays. Please allow 1-3 business days for processing. The Tea Shoppe cannot be held responsible for lost/stolen packages, delays in shipping due to weather conditions, incorrect shipping addresses, or missing shipping information.

Has my order shipped? How do I track my order?

To access the current state of your orders:

  1. Click the “My Account” link in the navigation menu
  2. Click the “Orders” link in the left hand menu
  3. Click “View Invoice” to access details on the order in question

If you have any questions about the status of your order, contact customer support.

When will my backorder arrive?

In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available. You will be notified via email as we begin processing your order.

Pricing and Billing
Sales Tax Policy

The Tea Shoppe collects and remits sales tax as required by U.S. law for transactions on our website.

Pricing Policy

Online prices and selection generally match those in our retail location, buy may vary. Prices and offers are subject to change.

I have a question on my charges.

Click the “My Account” link in the navigation menu to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the “My Account ” link in the navigation menu to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s)

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and The Tea Shoppe reserves the right to revoke any stated offer and to correct any errors or inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchases and your order is cancelled, The Tea Shoppe with issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with our  Shipping and Return policy.

Points and Rewards
How are points awarded?

One point is awarded for every $1 spent on purchases.

How much are points worth?

100 reward points can be redeemed for $10 off the next purchase.

How do I use my reward points?

Reward points can be applied at the checkout page. A minimum of $10 are required to use your discount. The maximum discount that can be applied is $100.

Can reward points be used with coupon codes?

No, you cannot use your reward points when using a coupon code.

Return Policy
Your satisfaction is very important to us. We will gladly accept returns or exchanges on any regular priced unopened item ordered within 30 days. If you have an item that you wish to return, please contact us at theteashoppewv@gmail.com. We will respond within 1 business day. We do not cover the costs of return shipping charges unless due to company error. In order to receive full credit, all returns must be unopened in their original packaging and in resalable condition.

If you are returning opened tea packages or teaware items that can’t be resold, you will be charged a 35% disposal fee to cover the costs involved.

Disposal Fees

A disposal fee of 35% applies to tea that have been opened, tried, and returned due to customer’s dislike of the product. Since the product is no longer usable for resale, the fee covers a small percentage of the company’s loss. Due to health regulations, we must dispose any food returned to us. We advise smaller package sizes before buying large quantities of any tea.

I received the wrong product.

If an item was shipped to you incorrectly due to company error, we will swiftly send you a replacement. Please contact our customer service department within 72 hours of receiving the product, and indicate that you received an incorrect item. If we request that the erroneously shipped item be returned, we will gladly provide a UPS or USPS shipping label so that you can drop off the item at a nearby UPS or USPS location.

I received a damaged product.
If an item arrives damaged, please contact our customer service department. Please indicate that the item was damaged and that you’d like a replacement. If possible, please include a picture of the damaged item. If we request the item to be returned to us, we will provide a UPS or USPS return label, and once the damaged item is received, we will gladly ship you a replacement.

Exchange An Item From My Order
Replacements can only be provided for the same item. If you would like to exchange and item, please request a gift certificate and place a new order. You will be responsible for shipping costs to us unless due to company error. Please contact us at theteashoppewv@gmail.com.

If you have any questions or concerns, please email us at theteashoppewv@gmail.com. You will receive a response within 1 business day.

Shipping Information

We offer free shipping on orders over $25, and a flat rate price of $5.75 for orders less than $25. Contiguous United States Only. We do not currently ship internationally. Free shipping applies to standard ground shipping within the continental U.S. (excludes Alaska and Hawaii) and only to orders with one ship-to address.

Please allow at least 2 business days for your order to be processed.

Do you ship to my country?
At this time, we are shipping to the United States ONLY.

What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship?
Please allow at least 2 business days for your order to be processed. You will receive an order confirmation when your order is ready to be shipped. If you required expedited shipping, please contact us at 304-413-0890 and we will work with you to expedite.

Come on In!

Monday: 9:00am - 5:00pm
Tuesday: 9:00am - 8:00pm
Wednesday: 9:00am - 8:00pm
Thursday: 9:00am - 8:00pm
Friday: 9:00am - 8:00pm
Saturday: 9:00am - 8:00pm
Sunday: 11:00am - 3:00pm